Service Compact with all Nigerians (SERVICOM) has called for the sustained promotion of reforms to deepen service excellence in Ministries, Departments and Agencies (MDAs).
The Acting National Coordinator of SERVICOM, Mrs Helen Lawal, made the call at the First Quarter Charter Performance Reporting Meeting in Abuja.
In a statement by Henrietta Okokon
Public Awareness Manager,
SERVICOM, Lawal said it was imperative to sustain the momentum of reform, improve internal efficiency and continue to lead by example in promoting service excellence across government institutions.
“We must remain innovative in our approaches, proactive in our engagements and resolute in our commitment to improving service delivery standards nationwide,” she said.
According to her, the meeting marked another milestone in the institution’s commitment to performance accountability, transparency and continuous improvement.
She said the meeting provided an opportunity to review activities carried out across departments and units during the first quarter of the year.
She added that it would also help to assess performance against established targets, identify challenges and develop practical strategies for improved outcomes in subsequent quarters.
Lawal said the SERVICOM Office, as well as SERVICOM Units, occupied a strategic position in the Federal Government’s public service reform agenda.
“Our mandate goes beyond advocacy. It demands measurable action, visible impact and sustained commitment to ensuring that public institutions deliver services efficiently, transparently and in line with established standards,” she said.
She added that every activity undertaken by the office must reflect excellence, professionalism and accountability.
Lawal described performance reporting as vital, saying it was through the process that institutions became more accountable to the standards they promoted.
She urged Nodal and Desk Officers presenting reports to do so with sincerity, clarity and objectivity.
“Where targets have been met, let us celebrate and consolidate on such gains, and where challenges persist, let us engage constructively and collectively toward practical solutions.
“Our goal is not to assign blame, but to build a stronger, more efficient and results-driven SERVICOM Office,” she said.
Lawal also urged MDAs to remain innovative, proactive and committed to improving service delivery standards nationwide.
She commended staff of the SERVICOM Presidency Office for their dedication, resilience and contributions.
“The progress we continue to make as an institution is a direct reflection of your hard work and commitment,” she said.
